Work with us

Committed

We’re not afraid to take on something huge. We don’t let the size of the task or the doubters get us down. We keep going hard and really believe we can make the world better.

Honest

We don’t waste time on BS. We just want to get on with it so we’re honest with ourselves and others. But, we’re not rude about it.

Inclusive

We make you feel welcome. There’s no need to prove you’re good enough. It’s ok if you don’t wear lycra and ok if you do – even if it’s white.

Progressive

We’re always trying to improve. We know that what got the job done yesterday won’t today. So we’re always innovating.

Position          Community Engagement Facilitator

Start date             Immediate

Location               Melbourne CBD

Interested candidates should contact ride2school@bicyclenetwork.com.au with a cover letter and two-page resume.

Prime objective of the Community Engagement Facilitator

As a Community Engagement Facilitator, you will be at the forefront of delivering these programs, engaging directly with schools and communities across Melbourne and Victoria. This hands-on role requires frequent school visits, proactive planning, and confident program delivery.

Where the Community Engagement Facilitator fits in

• Is a member of the Community Engagement team
• Reports directly to the Community Engagement Manager
• Works closely with membership, events, rider services and partnerships teams to support their content needs
• Is located at Bicycle Network’s Melbourne office

Key Responsibilities

• Plan, coordinate, and deliver community engagement programs, including Bike Education sessions and ActiveMap workshops.
• Manage logistics, equipment, and transport for program activities.
• Engage with students, teachers, parents, and local councils to drive participation.
• Organise and lead school assemblies, parent Q&As, and outreach initiatives.
• Maintain accurate records, ensure policy compliance, and report program impact.
• Coordinate multiple projects, manage equipment setup, and deliver neighbourhood notifications.
• Travel across Melbourne and Victoria, with occasional overnight stays.
• Support major Bicycle Network events and collaborate across teams to achieve organisational goals.

Skills and Attributes:

• A passionate advocate for active travel and behaviour change
• Confident & Engaging – Comfortable speaking with students, teachers, parents, and
• Organised & Adaptable – Skilled in stakeholder management and juggling multiple tasks in a fast-paced environment.
• Proactive & Hands-On – Ready to spend more time in the field than at a desk.
• A Team Player – Collaborative and supportive of colleagues.
• A Clear Thinker – Logical, problem-solving, and decisive.
• Personable & Enthusiastic – Strong communicator, engaging diverse communities in person and in writing.
• Licensed & Capable – Hold a valid driver’s license and confident in operating larger vehicles.
• Detail-Oriented – Ensuring accurate program reporting and documentation.
• A valid Working With Children Check (or a willingness to obtain).

Why work for Bicycle Network

• 6 weeks annual leave
• Bike Salary Packaging up to $5,000
• Bicycle Network Membership with full benefits
• Convenient work location (CBD), bike parking and EOTF
• Flexible working arrangements
• Join a high-performing, motivated, like-minded team, driven by our core values.

Interested candidates should contact ride2school@bicyclenetwork.com.au with a cover letter and two-page resume.

Position            Communications Coordinator

Start                      Immediate

Location                Melbourne CBD

Interested candidates should contact publicaffairs@bicyclenetwork.com.au with a cover letter and two-page resume.

Prime objective of the Communications Coordinator

The Communications Coordinator is responsible for writing and producing three editions of the electronic In the Loop newsletter every fortnight, as part of a small public affairs team, as well as providing writing, editing and proofreading skills to other areas of the organisation.

The coordinator also works with the rest of the public affairs team to develop and deliver proactive communication campaigns through traditional and social media and react to issues of the day.

Where the Community Engagement Facilitator fits in

• is a member of the Public Affairs team
• reports directly to the Senior Adviser Public Affairs
• works closely with membership, events, rider services and community engagement teams to support their content needs
• is located at Bicycle Network’s Melbourne office.

Key Responsibilities

• come up with fresh story ideas for In the Loop that are of interest to a broad cross section of riders
• put together the In the Loop emails that are sent to over 100,000 readers
• devise and craft social media content that engages bike riders and delivers our key messages
• update our public affairs pages on the website
• provide your copywriting and editing skills to other areas of the organisation
• identify and pitch potential stories to daily and local media
• help provide reaction to media requests
• help staff events and activities as requested.

Skills and Attributes:

• tertiary qualifications in journalism, media or communications
• experience as a copywriter, media liaison, communications officer or journalist
• knowledge and experience of riding a bicycle
• a level head when juggling competing priorities
• to be a team player who is resilient, adaptable and unflappable
• valid Working With Children Check (or a willingness to obtain).

Why work for Bicycle Network

• 6 weeks annual leave
• Bike Salary Packaging up to $5,000
• Bicycle Network Membership with full benefits
• Convenient work location (CBD), bike parking and EOTF
• Flexible working arrangements
• Join a high-performing, motivated, like-minded team, driven by our core values.

Interested candidates should contact publicaffairs@bicyclenetwork.com.au with a cover letter and two-page resume.

 

Position            Head of Member Services

Start Immediate 

Location Melbourne CBD 

FTE Full time, Mon to Friday, with flexibitliy 

Interested candidates should contact matildar@bicyclenetwork.com.au with a cover letter and two-page resume. 

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Prime objective of the Head of Member Services 

Your primary responsibility is to lead and grow an exceptional membership program where members are highly engaged, supported by outstanding customer service, and returning a Net Promoter Score (NPS) of 65+ with strong retention and renewal rates. You will oversee both the Membership team and Rider Services team, ensuring best-in-class customer experiences while leveraging data-driven insights to drive growth. 

Where the Head of Member Services fits in 

• Is a member of Membership and Rider Services Team 

• Reports directly to the GM of Member Services 

• Works closely with the Events, Marketing, Finance and Partnerships and Commercial teams, and our loyal members. 

• Located at Bicycle Networks Melbourne office  

 

Key Responsibilities 

• Leadership & Service Excellence: Manage the Membership and Rider Services teams, setting KPIs, tracking performance, and driving professional development. Ensure high-quality, responsive customer interactions across all channels. 

• Strategy & Retention: Lead acquisition and retention strategies for Membership, Rider Rescue, and Bike Insure. Enhance onboarding, engagement, and support services, ensuring a seamless experience for members. 

• Data-Driven Decision Making: Track and analyze key metrics, identifying trends and opportunities to improve customer service, retention, and growth. 

• Operations & System Management: Optimize processes, manage supplier contracts, oversee budgets, and support new membership initiatives. 

• Engagement & Advocacy: Drive member engagement through events, communications, and benefits. Align membership growth with advocacy efforts to improve riding conditions. 

What Success Looks Like 

• Grow Membership & Retention in Rider Services. 

• Enhance Customer Satisfaction, improving NPS scores. 

• Leverage Data-Driven Insights for operational improvements. 

• Lead Teams Effectively with proactive management. 

• Ensure Financial Sustainability of membership products. 

Key Skills & Attributes 

• Proven Leadership & Customer Service Management 

• Strong Analytical & Data-Driven Decision-Making 

• Clear Communicator & Problem Solver 

• Process Improvement & Service Optimisation 

• Expertise in Membership Systems & CRM tools and reporting 

• Passion for Cycling & Member Engagement 

Why work for Bicycle Network 

• 6 weeks annual leave 

• Bike salary package up to $5,000  

• Bicycle Network membership with full benefits 

• Convenient CDB location, secure bike parking and EOTF  

• Flexible working arrangements 

• Join a high performing, motivated, like-minded team, driven by our core values 

Interested candidates should email matildar@bicyclenetwork.com.au with a cover letter and two-page resume.