What is Rider Rescue?

Whether you’ve had a mechanical breakdown, injury or you simply can’t go on, Rider Rescue is here to help. 

We’ll send a vehicle to get you and your bike where you need to go.

If you want to go home, to the station or your local bike shop, we’ll help to get you there.

All you need to do is call 1800 110 201 and one of our friendly operators will help to organise a rescue.

Learn more

What do I get?

Pedal worry-free with Rider Rescue 

What’s included?  
Average wait time of under 10 minutes*+ Yes
Track your call-out in real-time Yes
24 hours a day, all year round Yes
$50 value covered per call-out Yes
10 call-outs per year Yes
Reimbursement for local transport** Yes
Coverage Australia wide** Yes
Fast, comfortable service with Uber XL** Yes  

*Deloitte, 2016

+ETA cannot be provided if taxi is required for service, wait times can typically be 30+ minutes

**Subject to terms and conditions

1. Call

2. Track

3. Ride

Rider rescue


Bicycle Network Members

Existing Members


Per year

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Per year

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Rider Rescue Membership Bundle



Per year

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Rider Rescue terms and conditions.

Rider rescueFAQs

Here are the answers to your most common questions.

If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.

Rider Rescue is available Australia wide, in areas where Uber and 13Cabs operate. For a list of cities in which Uber operates, see here.

In less central areas, or areas where Uber is not available, we’ll arrange for a taxi to pick you up.

Absolutely. Call us on 1800 639 634 and we can help you to organise your subscription and a rescue. A surcharge payment is applicable, please see terms and conditions for more detail.

We’ll send the most appropriate vehicle for your situation. In most cases, this will be an Uber XL – an SUV sized vehicle.

Absolutely, we love e-bikes! If you have an e-bike, we may send a maxi-taxi for ease of access.

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