Newsroom

10 October 2024
Recall: ACCC pulls plug on stationary trainer

The Garmin Tacx NEO Bike Plus stationary bike has been recalled because the internal power board can overheat and catch fire.

According to the Australian Competition and Consumer Commission (ACCC) there is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire.

The ACCC is currently in discussions with Tacx B.V. about an appropriate remedy.

Consumers should unplug the product from power immediately.

If you want to continue using the product until an appropriate remedy is available, you should only use the product in standalone mode (unplugged from any power source).

Consumers can exercise their rights to a remedy in accordance with the consumer guarantees which may entitle them to a full refund or a replacement product that is free of defects. Contact Tacx B.V. on 1800 244 143 or at au.consumer.sse@garmin.com

The product was available for sale nationally between 1 January 2023 and 24 June 2024.

It was available from the Garmin website (garmin.com/en-AU), 99 Bikes, Pushys Online, Achieva Agents, The Odd Spoke, Urban Pedaler, Fast Lane Bike Shop, ABC Bikes, City Bicycle Express and Health Management Group Pty Ltd.

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